Care Management.
Support, guidance and coordination to help you live well at home.
Care Management is a core part of the Australian Government’s Support at Home program [link Support at home page]. It ensures your services are well‑planned, coordinated and continually aligned with your goals, preferences, cultural practices and changing needs.
At Cura, your Care Partner becomes your trusted point of contact — someone who understands your situation, helps you navigate the aged care system, and supports you to stay safe, independent and connected at home.
Care Management Services Can Include.
Your Care Partner provides ongoing support to help you manage your care with confidence.
This includes:
Care Planning
Developing, reviewing and adjusting your Care Plan and budget
Service Coordination
Organising your roster of support workers, clinicians and allied health professionals
Monitoring & Evaluation
Checking in regularly to ensure your services remain safe and appropriate
Risk Management
Identifying changes in your health or home environment and responding early
Support & Education
Helping you understand your services, funding and options
Advocacy
Speaking on your behalf and ensuring your needs are heard
Communication With Your Care Team
Keeping everyone informed and working together
Care Management Services Exclude.
Care Management does not include:
- Administrative tasks such as billing, claiming or account management
- GP visits, specialist appointments or hospital treatments
- Direct personal care or clinical services (these are delivered by your support workers or clinicians)
How This Service Can Help.
Care Management supports you to:
- Understand your Care Plan and funding
- Adjust your services as your needs change
- Stay organised and confident with your care
- Reduce stress for you and your family
- Access additional programs, clinical supports or specialist services
- Maintain independence, safety and wellbeing at home
Your Care Partner ensures your care remains connected, consistent and centred around what matters most to you.
Building Community Connections.
At Cura, Care Management is not only about coordinating services — it’s about strengthening your sense of connection and belonging. We help build a supportive network around you, so you feel safe, valued and included.
Creating a circle of support around you.
This may involve:
- Community programs such as social groups, volunteering, dementia‑friendly activities or cultural organisations
- Care circles that bring together your support workers, clinicians, family and community members
- Compassionate, ongoing support that adapts as your needs, preferences or circumstances change
- By nurturing community connections, we help you maintain independence, reduce isolation and feel supported in every aspect of your life.
Culturally Sensitive Care.
Your cultural identity is an important part of who you are. Cura ensures your care is delivered in a way that feels familiar, respectful and culturally safe.
Your Care Partner will:
- Ask about your cultural preferences and incorporate them into your Care Plan
- Support gender‑specific or culturally appropriate care arrangements
- Use your preferred language where possible, with interpreter support if needed
- Respect cultural beliefs that influence your care decisions
- Work closely with your family or community supports
- We honour your culture, traditions and values in every step of your care journey.
Your Care Partner communicates your cultural needs to your Home Care Worker team, ensuring your care feels familiar, respectful, and safe.
How Can I Access This Service?
Care Management is included for all older people receiving ongoing services through the Support at Home program.
To access it:
Register with My Aged Care.
An Aged Care Assessor will determine your eligibility.
Once approved, you will choose an aged care provider — such as Cura — who will assign you a dedicated Care Partner.
For more information or to track your application, visit the My Aged Care portal or call 1800 200 422. If you need help navigating the process, our friendly Cura team is here to support you also.
FAQ's.
What is the role of a Cura Care Partner?
Your Care Partner coordinates your services, reviews your Care Plan, monitors your wellbeing and helps you understand your funding and options.
Is Care Management included in my funding?
Yes. Care Management is included as part of your ongoing government subsidised Support at Home services.
How often will my Care Partner check in?
Check‑ins are based on your needs and preferences. This may include phone calls, home visits or reviews after changes in your needs or health.
Can my Care Partner help me access other supports?
Yes. They can connect you with clinical services, allied health, community programs, respite or other aged care supports.
What happens if my needs change?
Your Care Partner will update your Care Plan and adjust your services. They can also arrange reassessments if you require additional support.
Can I receive Care Management if I am funded through the Commonwealth Home Support Programme (CHSP)?
Care Management is not included as a standalone service under CHSP. CHSP provides entry‑level, occasional support and does not offer ongoing care coordination. If your needs increase and you require regular planning, monitoring or coordination, you will need to be referred for a reassessment for the Support at Home program, where Care Management is included as part of your ongoing services.
Getting Started with Cura.
If you’re beginning your aged care journey or looking for a provider who truly understands your needs, our Cura Care Partners are here to help you or your loved on. We’ll guide you through My Aged Care, explain your options and ensure your services are tailored to your goals, preferences and cultural identity.
