Accessing My Aged Care.
Helping you navigate aged care funding with clarity and confidence.
You don’t have to navigate it alone.
If you’re at the beginning of your aged care support journey and looking to apply for government funded support — such as the Support at Home program or the Commonwealth Support at Home Program — our team are here to guide you. Whether you’re seeking support for yourself or a loved one, knowing where to start can feel overwhelming.
At Cura Aged Care, we walk alongside you, so you feel informed, supported, and empowered.
How To Get Started – Support At Home Steps.
My Aged Care is the Australian Government’s entry point for accessing government-funded home care services. Through this system, you can apply for support that helps you stay independent, safe, and comfortable at home for longer.
See if you are eligible.
- 65 years or older, or (or 50+ for Aboriginal and Torres Strait Islander people)
- Are 50+ and on a low income, homeless or at risk of homelessness
- Need help with daily tasks such as showering, cleaning, preparing meals, or getting around
- Have noticed changes in your health, memory, mobility, or confidence at home
- Have had recent falls or hospital admission resulting in reduced independence
If you’re unsure, we can help you understand your eligibility and prepare for the next steps.
Accessing My Aged Care Funding.
Accessing funding involves a structured process through My Aged Care.
Here’s what you can expect:
Register With My Aged Care.
Begin by calling 1800 200 422 or completing the online application through My Aged Care. You’ll need your Medicare card, one other form of ID, contact details for your GP or other health professionals, information about any current supports, and some basic personal details.
Family members or carers can be involved in the registration and assessment process. You will be given the opportunity to nominate a Registered Supporter, who is a trusted person that can assist with making and communicating decisions around your aged care, without having legal decision-making authority.
You can also be referred by your GP, hospital, or another health professional. If so, it’s helpful to have a copy of your referral form.
Initial Assessment.
A My Aged Care team member will talk about your needs and arrange either an in‑home or phone assessment. During this conversation, your assessor will explore your daily routines, identify where you may need support, and understand your goals and preferences so they can recommend the right level of care.
Your Support Plan.
If you’re eligible, you and your assessor will create a My Aged Care support plan outlining your goals, the services you’re approved for, and the type of support that will help you stay independent. This plan forms the foundation of your future care at home.
Decision & Prioritisation – National Waitlist.
You’ll receive a Notice of Decision or an assessment outcome letter explaining the program and services you’ve been approved for. If you get a CHSP notice it will approve you for specific, service based, entry level help. If you get a Support at Home notice, it will approve you for a specific funding classification (1-8) with an allocated budget, allowing more flexible, managed care.
If you’re approved for ongoing funding, assistive technology, or home modifications, you’ll enter one of the government’s priority systems or National Waitlist:
Support at Home Priority System
allocates ongoing funding when it becomes available, based on your date of approval and priority category (urgent, high, medium or standard).
Assistive Technology & Home Modifications (AT-HM) Priority System
AT-HM has its own priorit y system, and you will be allocated to the scheme when funding becomes available, based on your date of approval and assessed priority category (1-4).
If you’re approved for the Restorative Care or End-of-Life pathways, funding is allocated immediately.
While you are waiting for your package you may be allocated interim single service codes under the CHSP program.
If you require additional supports while you wait for your package to become available, you can explore self-funded or private home care options with us.
Funding Allocation & Finding Your Service Provider.
When your My Aged Care funding becomes available, simply give our team—or your chosen provider—a call. We’re ready to begin your in‑home support as soon as you are.
At Cura, our first step is always personal. Your Care Partner will sit with you to understand what matters most, the way you like to live, and the support that will help you feel confident at home.
You can explore our services and pricing anytime or call us if you’d prefer to talk through your options.
Enter a Service Agreement.
Once you’ve chosen your preferred service provider, you’ll work together to enter into a Service Agreement. This outlines the services you’ll receive, how they’ll be delivered, and any fees that may apply. At this stage, you’ll also complete an income and assets assessment to confirm your government contribution and any co‑payment.
Notify Services Australia.
After your Service Agreement is in place, your provider will notify Services Australia within 28 days of your services commencing. This ensures your funding is activated correctly and your contributions are assessed accurately.
Care Plan & Individualised Budget.
You and your chosen service provider (Cura) will work together to create a personalised in‑home Care Plan and an individualised budget that reflects your approved services, goals, and day‑to‑day needs. If you are approved for the Restorative Care Pathway, this plan is called a Goal Plan and focuses on the specific outcomes you want to achieve.
Once your plan and budget are finalised, your support can begin. With everything in place, you can feel confident knowing your care is organised, coordinated, and designed to help you live independently at home.
Ongoing Care Management.
Your dedicated Care Partner will continue to support you throughout your journey, checking in regularly to make sure your services are still the right fit. As your needs, goals, or routines change, your Care Partner will adjust your supports so you can continue living safely and comfortably at home.
Review.
You or your provider can request a Support Plan Review at any time if your needs change or you feel you need additional services. This ensures your care remains aligned with your goals, wellbeing, and day‑to‑day circumstances.
We’re Here to Help You Navigate Every Step.
Whether you want to access service through government funding or privately, by calling us on 1800 941 212 we will support you through the application process. We understand that accessing aged care funding can feel overwhelming, but you don’t have to do it alone.
Our team can help you:
Understand your eligibility
Prepare for your assessment
Interpret your Notice of Decision
Choose the right services
Start support while you wait for funding
Ready to Begin Your Aged Care Journey?
Our team are here to help you take your first step to receiving government funded Support at Home.
FAQ's.
Are there any additional costs when being provided government funding?
Government funding covers some or most of the cost depending on your funding eligibility and your financial circumstances. This will be determined by an income and assets assessment.
What are the waiting times for receiving funding?
Wait times depend on your approval date, your priority category (urgent, high, medium, or standard), and whether you are eligible for a short‑term pathway. Higher‑priority needs are supported sooner.
As a guide high-level or ongoing care may involve average wait times of around 9 months, varying by priority category and local demand. If you need help sooner, you can start with self-funded services immediately.
How do I prepare for my assessment?
To make the process easier, consider:
- Listing daily tasks, you find difficult
- Thinking about what your “worst day” looks like
- Chatting to your Service Provider or health professional about supports they think are important for your care needs
- Identifying your goals (e.g., staying active, remaining at home, improving mobility)
- Asking a family member, friend, carer or registered supporter to be present during your assessment.
If you need an interpreter, you can request one at any time.