Client Experience Advisor

We are looking for a motivated Cook to join our team on a casual basis. If you are looking for work-life balance, this is a great opportunity. Whilst Wellness Centre shifts will be generally weekdays 7am – 2pm, your skills will also be required preparing for functions hosted in the Centre. You will be required to prepare food items, catering, and grazing menus, basic baking such as brownies and cookies, as well as stock control and some cleaning. An eye for detail in food presentation and portioning is essential.

The ideal candidate will have the following responsibilities and many more:

• Assist with planning and preparation of meals for in-house day respite services at the Wellness Centre.
• Confidently cater to clients with special dietary requirements, including allergies, texture preferences, and other specific needs.
• Assess food products to ensure consistent adherence to quality standards.
• Support the maintenance of high service standards in alignment with established guidelines.
• Identify, develop, and promote business growth opportunities to both existing and potential clients.
• Ensure compliance with food safety protocols, kitchen cleanliness, and hygiene practices in cooking areas.

As a Cura Care Advisor, you will provide and coordinate a holistic service and case management that promotes a flexible, strength-based approach to clients. In addition, you will play a key role in coordinating services effectively in accordance with WH&S guidelines, Aged Care Standards, and Government service agreements.

YOUR responsibility:
You will undertake assessments, support planning, packaged care coordination, and case management activities designed in collaboration with the client to assist them in achieving their goals. You will also support the clients in managing and monitoring their budget and services provided to ensure these are following relevant service models and guidelines and will be responsive to the chosen lifestyles and cultural backgrounds of clients.

Who are we?

At Cura Aged Care Services, we empower clients to age gracefully, maintain their independence in the comfort of their homes, and link with their community. Our tailored support solutions ensure clients remain active, connected, and engaged in their community while respecting their needs, goals, cultural background, and language.

We are an Equal Opportunity Employer with an inclusive workforce and culture, our employees are valued and celebrated for their diversity. We welcome applications from individuals of all backgrounds and abilities.

What we are looking for:

We are looking for individuals who:

• Have a genuine interest and respect for our diverse senior community’s unique personalities, history and values.
• Possess a compassionate, empathetic, kind and caring nature.
• Demonstrates excellent communication and time management skills.
• Are self-motivated with a positive work ethic, committed to delivering client-focused care in the comfort of their homes.
• Display a warm and friendly attitude, consistently reliable and always honest.
• Adheres to safe work practices and understands and respects professional boundaries.

About the role:

Our services are tailored to suit the needs of our clients and may include:

• Personal Care
• Companion Care
• Domestic Assistance
• In-Home Respite
• Transportation
• Meal Preparation
• Dementia Care
• Social Support (including shopping assistance and outings).

Who are we?

At Cura Aged Care Services, we empower clients to age gracefully, maintain their independence in the comfort of their homes, and link with their community. Our tailored support solutions ensure clients remain active, connected, and engaged in their community while respecting their needs, goals, cultural background, and language.

We are an Equal Opportunity Employer with an inclusive workforce and culture, our employees are valued and celebrated for their diversity. We welcome applications from individuals of all backgrounds and abilities.

What we are looking for:

We are looking for individuals who:

• Have a genuine interest and respect for our diverse senior community’s unique personalities, history and values.
• Possess a compassionate, empathetic, kind and caring nature.
• Demonstrates excellent communication and time management skills.
• Are self-motivated with a positive work ethic, committed to delivering client-focused care in the comfort of their homes.
• Display a warm and friendly attitude, consistently reliable and always honest.
• Adheres to safe work practices and understands and respects professional boundaries.

About the role:

Our services are tailored to suit the needs of our clients and may include:

• Personal Care
• Companion Care
• Domestic Assistance
• In-Home Respite
• Transportation
• Meal Preparation
• Dementia Care
• Social Support (including shopping assistance and outings).

As a Cura Care Advisor, you will provide and coordinate a holistic service and case management that promotes a flexible, strength-based approach to clients. In addition, you will play a key role in coordinating services effectively in accordance with WH&S guidelines, Aged Care Standards, and Government service agreements.

YOUR responsibility:
You will undertake assessments, support planning, packaged care coordination, and case management activities designed in collaboration with the client to assist them in achieving their goals. You will also support the clients in managing and monitoring their budget and services provided to ensure these are following relevant service models and guidelines and will be responsive to the chosen lifestyles and cultural backgrounds of clients.

Your responsibilities:

• Contribute to the development and delivery of resources, industry updates, and upskilling to support the delivery of evidence-based best practices in home and community care, NDIS, and community services.
• Provide clinical content, input, and review for the design and delivery of resources and training to ensure services are clinically sound. Contribute to the development of a Clinical Framework, relevant accreditations, and quality assurance as per relevant standards.
• Work with the Leadership Team on specific projects and organisational changes, such as quality improvement initiatives and new workflows, and ensure sustainable growth of our clinical services in alignment with organisational strategic initiatives.
• Develop training or toolbox sessions on current clinical approaches in Aged Care, NDIS, and Community Services to support the organisation and encourage enhancements in service practice and delivery.
• Promote and maintain a culture of continuous quality improvement across the workforce, with inclusive service responses in consideration for CALD communities and clients.
• Maintain professional certification and accreditation and undertake professional practice, professional development, and/or research in order to maintain currency in existing skills and knowledge and to maintain currency of knowledge with new developments across relevant industries.
• Practice in accordance with relevant standards and ensure the maintenance of self-development tools, including supervision and reflective practice with a relevant source.
• Reporting to the Chief Operations Officer.
• Supervising Clinical Staff and working with the team to maintain compliance.
• Supporting relationships with both internal and external stakeholders, including health professionals.

As a Cura Aged Care In-Home Domestic Worker, you will help our customers live a better quality life in their own homes by supporting them with household cleaning, washing, preparing food, running errands (groceries & retail shopping), and social interaction. You’ll be supporting our customers’ wellbeing and independence by ensuring they have clean homes and good company.

• Flexible Hours: Monday to Friday between 8am and 5pm with occasional weekends required.
• Paid KMs: Get paid for your Kilometres for any customer visits and work-related activities.
• Free Uniforms: Choose from a range of options to suit your preference.
• Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.)
• Training & Development: Take advantage of regular opportunities for training to develop your skills and experience.
• Career Progression: Get help with your career development goals. We support you along the journey and can help you with further qualifications.
• Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of our staff were born outside of Australia and collectively we speak over 35 different languages.
• Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect and Joie de Vivre (Joy of Life).

As a Cura Aged Care Home Care Worker, you will help our customers live a better quality life in their own homes by supporting them with personal care, domestic work, social visits, transport, running errands, preparing meals and enjoying their hobbies and interests. Although this is a casual position, there is opportunity to build up your hours to part time.

• Flexible Hours: Monday to Friday between 8am and 5pm with occasional weekends required
• Paid KMs: Get paid for your Kilometres for any customer visits and work-related activities
• Free Uniforms: Choose from a range of options to suit your preference
• Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.)
• Training & Development: Take advantage of regular opportunities for training to develop your skills and experience
• Career Progression: Get help with your career development goals. We support you along the journey and many of our Home Care Workers work their way up to become Team Leaders and Care Advisors.
• Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of our staff were born outside of Australia and collectively we speak over 35 different languages.
• Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect and Joie de Vivre (Joy of Life).