Frequently Asked Questions

FAQ Areas
Lovely people, excellent premises and facilities, a place to visit and meet other multicultural people.
Testimonial 1


I really like it and people are very loving and caring especially Athar has been very humble, caring and helpful . I am proud of being part of this community. Thank you very much for ongoing care for community.
Testimonial 2

Tariq Mahmood

Thumbs up. You have helped me greatly. Thank you
Testimonial 3

Robert J Baxter

I have done some work at CuraCares as a contractor over the years, and every time, I am very impressed at how friendly and helpful all the staff are, both to me and the people they are taking care of 🙂
Testimonial 4

Nathan Fearon

The Team at Cura are so very welcoming and friendly, they make you feel like family and in my opinion, that is just gold.
Testimonial 5

Lisa Burnie

We highly recommend CÜRA as a Home Care Provider. We had a very unfortunate time with our first provider and after careful consideration we joined CÜRA and have had a wonderful relationship with them for the past 2 years. The greatest bliss for us has been the fact that we have one continuous carer, Robin,...
Testimonial 6

Maree & Brian

We highly recommend CÜRA as a Home Care Provider. We had a very unfortunate time with our first provider and after careful consideration we joined CÜRA and have had a wonderful relationship with them for the past 2 years. The greatest bliss for us has been the fact that we have one continuous carer, Robin,...
Testimonial 7

Kevin & Dot

Aged Care

Depending on you or your carer’s abilities, you can self manage which will save on care management fees. However, we don’t currently offer full self management but your personal care advisor can assist you with this arrangement as part of your budget/quote development.

Depending on the package level and the level of customer control there are different percentages. Examples of percentages are in our budget tool. Your Care Advisor can show you on the budget tool when we first visit.

Yes, the level of consumer involvement and control may vary. This could range from a high level of involvement, particularly in areas such as care coordination, to very little or no active involvement. Home Care Package care levels are allocated 1, 2, 3 and 4, with supplements for different conditions, for example, Dementia.

This will depend on the Home Care Package you have been assessed for and what you would like to include in the package. You can self fund services also to top up your package and other funded programs that may be able to top up the package.

Yes, any subsidy or care fees paid to CÜRA while you are on leave must be included in the regular statement of income and expenditure provided to you. Unspent funds will accumulate in your account.

CÜRA offers a comprehensive range of aged care support services with a focus on enabling our clients to flourish in the comfort of their homes. We firmly believe that the familiarity of one’s home environment fosters a sense of security and well-being, enhancing overall quality of life.

Our array of holistic aged care and community access services is thoughtfully designed to address the diverse needs of ageing individuals, allowing you or your loved ones to maintain the cherished lifestyle you desire. For a detailed overview of our services, please visit our Aged Care Services page.

At Cura, our distinction lies in our unwavering commitment to person-centered care. Our team of devoted professionals dedicates the time and effort to truly comprehend the distinctive needs and aspirations of each person under our care. We forge close partnerships with clients and their families to craft customised support plans that address specific requirements and personal aspirations. Our holistic approach revolves around fostering independence, choice, and inclusivity.

Furthermore, we go the extra mile to understand and embrace the unique needs and cultural diversity of our clients. Our multicultural staff members are fluent in many languages and undergo extensive training, ensuring that we can help individuals from all walks of life, regardless of their background. In essence, our mission is to not only create but also enhance inclusive and diverse communities, where every individual is empowered to thrive.

A Home Care Package is a government-funded program aimed at helping older Australians maintain their well-being, safety, and independence within their own homes. The funding is allocated to a Service Provider, such as CURA, to organise a tailored package of care services to meet your specific needs. There are different levels of packages available to address varying care requirements. To learn more about these packages, contact our team.

To determine your eligibility for a Home Care Package, you must first register with the Government’s My Aged Care program. Alternatively, you can contact us, and we can assist you in starting the process. The My Aged Care Assessment Team (ACAT) will assess various factors, including your age and the level of support you need, to determine your eligibility for a Home Care Package.

The Commonwealth Home Support Programme (CHSP) is designed to help senior Australians access entry-level support services at a subsidised cost, enabling them to live independently and safely in their own homes. These services can range from community respite to in home services. It’s important to note that CHSP services are often provided before being assigned a Home Care Package.

Yes, it is possible to use CHSP on lower level packages while awaiting an upgrade. Assessors are currently awarding additional CHSP to all HCP levels. You are not charged for a service that you don’t receive if notice is given.  

CÜRA is proud to offer a wide range of senior support services in several regions. Our service areas include the Gold Coast, Tweed Coast, Moreton Region, and the Sunshine Coast. Please note that the availability of specific services may vary depending on your location and our service offerings in that area. To get detailed information about the services available in your region, please contact us to learn more.

CÜRA provides a variety of social and community access opportunities aimed at enhancing your well-being and fostering connections. We believe in the importance of staying active and engaged with your community. To learn more about the specific opportunities available, please explore our In The Community Services page.

CÜRA Services

You must provide us with 24 hours’ notice of the cancellation of any services except in an emergency situation.

You are not charged for a service that you don’t receive if 24 hours notice is given.

We always try our best to accommodate every customer’s requests and keep the same staff as often as possible.  We suggest you have a small team of two to three people who are able to work with you. This way if a staff member is sick or on holidays, your support can continue without interruption.

Our Home Care packages have a minimum charge of 1 hour for a Home Care Worker visit.

CÜRA is flexible with this. We work around what you require within our staff availability.

We charge a $7 fixed fee per visit to cover staff travel costs. 

Personal care is part of our services – CÜRA has Registered Nurses on staff for continence advice and where needed specialist and allied health professionals are called upon to advise.

With all new customer service plans, our Care Advisors discuss your assessed health care needs/goals. Our Care Workers are able to do your domestic assistance.  If our staff are unable to provide a specific service, CÜRA have contractors who are able to do these services.  

Yes CÜRA staff can either take you shopping or you can have a Care Worker do your shopping and errands for you.

Yes, if required as part of the service plan, your Care Advisor will advise and document all necessary procedures to ensure your security and our staff’s safety in regard to bill paying prior to commencing services. 

We value the safety of all of our customers and staff and would recommend an Occupational Therapy assessment to determine specific needs, equipment or training if your care requires physical lifting. 

Nursing services can provide medication management, injections, and health checks and wound dressings as required.

Disability Support

CURA specialises in NDIS Support Coordination, a service designed to empower you in achieving your goals through your NDIS plan. Our team of experienced NDIS support coordinators is here to assist you in various ways, including:

  • Clarifying your funding allocation.
  • Helping you to understand government language and jargon.
  • Simplifying the complexities of the NDIS, making it easier for you to navigate.
  • Identifying the most suitable service providers and allied health professionals for your needs.
  • Offering guidance that enables you to make informed decisions in your NDIS journey.
  • Helping you prepare for plan reviews
  • Supporting you to raise questions or make complaints to the NDIS or service providers.
  • We can come to your home to talk or meet you at our beautiful offices in Southport or Ashmore!

Support Coordinators are funded separately within your NDIS plan, so it comes at no cost to you.

With CURA’s NDIS Support Coordination, our focus is on ensuring that you maximise the benefits of your NDIS plan and gain the support necessary to reach your objectives.

At CURA, we’re different from traditional disability care providers because we’re all about person-centred care. Our team truly takes the time to understand your unique needs and aspirations, and we work closely with you and your family to create customized support plans to help you reach your goals. Our approach is holistic, and we’re committed to promoting independence, choice, and inclusivity for all our clients, regardless of their background or language.
How do I access NDIS funding and disability support services?
Our team will guide you through the process, from determining your eligibility to applying for NDIS. If your application is approved, you will work with an NDIS planner to develop a personalized plan and choose all disability support providers you need to implement your plan

Accessing NDIS funding involves a few key steps:

  • Determine eligibility: Ensure you or your loved one meets the NDIS eligibility criteria.
  • Apply for NDIS: Contact the National Disability Insurance Agency (NDIA) to initiate the application process.
  • NDIS planning: If approved, you will work with an NDIS planner to develop a personalized plan.
  • Choose your provider: You have the freedom to select a registered NDIS disability support provider like us to implement your plan.


To commence your journey with our support services, simply get in touch with us. Reach out to our team to initiate a conversation about your needs and preferences.

Absolutely! If you are not eligible for NDIS funding, you are still able to access a range of supportive services from our team. To learn more about our Aged Care & Disability support services, visit our contact us page to send us a message or call our team on 1800 941 212 to chat more.

As you both know, we currently have the NDIS service on the CURA website. That’s why we ask you to please double-check the above FAQs. We also know that NDIS will be just part of MCCGC, and we had that conversation with Jess, but for now, we will keep NDIS on the CURA website along with the MCCGC one.

Organisation and staff members

MCCGC – was incorporated in 1986 and is celebrating over 30 years of services to the community this year.  In 2014 MCCGC established CÜRA which provides Healthy Living, Active Ageing and In Home Services across the Gold Coast and Moreton Bay region of Queensland.  

CÜRA is an Approved Provider of services under the Commonwealth Dept. of Health and provides a full range of Home Care Packages and Commonwealth Home Support services, including Dementia Respite Services for Carers and Seniors Social Programs funded programs from QLD Government. CÜRA also provides in-home and social support services, and transport.  CÜRA supports many hundreds of people from all walks of life wishing to remain living in the comfort of their homes.

Yes, we are a non-profit organisation.

We are proud to be a multicultural organisation and support people of many cultures and beliefs.

Packages are portable and are allocated to a person instead of an organisation which means the package will travel with you in the future.

Yes, we service the Gold Coast, Sunshine Coast, Tweed Coast and Moreton Bay region at this stage.  If we are unable to service that geographic region, we will assist you in finding another suitable provider.

We have a number of staff, subcontractors and volunteers that make up our services across the regions.  80% of our current staff are bilingual and all care staff have a minimum of Certificate III Aged Community Care, National Police Certification and meet all quality and government regulation and guidelines. 

Your appointment is scheduled with another worker, however you are given a courtesy call to inform of the change to the usual service and if you would like to reschedule with your regular staff member or maintain your appointment.

You should first discuss her concerns with a CÜRA representative or fill out a “Tell Us What You Think” form, which is in your “CÜRA In Home Folder”. It may be something that can be resolved easily with our internal complaint handling process. The Aged Care Quality & Safety Commission provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded by the Australian Government.

CÜRA has Service Agreements with subcontractors who meet all Government compliance obligations. They provide services such as gardening, physiotherapy, occupational therapy and other aged care services.

We work together on your annual budget taking into account your personal situation.  All services are recorded and a monthly statement will be issued for a Home Care Plan or an invoice will be issued if you have a Commonwealth Home Support Program. Statements and invoices are sent out on a monthly basis or as requested.

Our office hours are from 7am to 5pm.  You are most welcome to call and speak to one of our staff.  There is no extra charge for this as it is included in the Case Management fee. If you are on a package with CÜRA you are offered 24 hour call service as well as weekends and public holidays.

Our staff all have minimum qualifications in Aged Care or Home and Community Care and are required to have a National Police Check, First Aid and CPR.  Staff sign off on a Code of Conduct and Confidentiality Agreement upon commencing their employment with CÜRA.

Staff wear a company uniform and ID badge. CÜRA staff are always neat and tidy in their dress.  Please ask to look at a staff member’s ID badge before opening your door to anyone saying they are from CÜRA.

This varies greatly for each staff member. The majority of staff have been employed with CÜRA between 2 and 10 years.  We have a comprehensive orientation process for all staff when they start at CÜRA and provide ongoing training to ensure that all of our staff have the opportunity for continuous professional development.

We are completely insured against damage and injury.

At CÜRA we understand that not everyone is suited and we pride ourselves with matching staff to individual requirements, early notification helps solve many of the minor challenges and we are able to change staff around if there is a personality conflict.

Our staff range in age from just over 30 years to nearly 70 years of age.  We pride ourselves in finding the right staff for our individual customer’s needs; all staff are ambassadors for our organisation and uphold CÜRA’s mission, vision and values. 

All staff members will be following the Customer Service Plan which you have developed with your Care Advisor and in line with safe work procedures.

Our policy is to use company cars whenever possible, if staff use their personal cars they have provided CÜRA with registration and insurance details. Majority of staff use personal cars more than fleet vehicles.

We value the safety of our customers and staff and have guidelines and policies all staff follow in regard to cleaning supplies and chemicals. A risk assessment is completed by the Care Advisor prior to services commencing. Staff will use the cleaning products and equipment on site and a preferred list of supplies and equipment is provided to customers upon commencement.

The majority of our carers use their personal cars rather than fleet vehicles. If staff use their personal cars they have provided CÜRA with registration and insurance details.


Some services need to be charged GST, such as services delivered by subcontractors, and GST is included in the cost entered in the quote.

No, we do not charge anything if you stop using our services as per the Government mandate.

Problems We Solve

At CÜRA, we’re here to help. We have worked hard to cultivate close ties with our local communities, helping to enrich the lives of those who need a little extra support. Here are some of the ways in which we can help you.