At Cura Aged Care, we value your feedback and enquiries. Whether you have a question, need support, or simply want to connect with us, our team is here to help. Please use the contact form to reach out, and we’ll respond promptly. We look forward to assisting you.
Mon – Fri
9.00am – 5.00pm
Sat & Sun
By Appointment
To provide feedback or make a complaint about the Cura Aged Care Services delivered by the organisation, you can contact us directly through our website, by phone or email. Alternatively, you can complete the Tell Us What You Think Form below.
If you are a participant, you may speak with the Service Manager or Care Partner upon request. This is often the initial step to address concerns.
If you are not satisfied with the outcome of your complaint, you may escalate the issue to the Aged Care Quality & Safety Commission on 1800 951 822 or https://www.agedcarequality.gov.au/making-complaint/lodge-complaint
If you require assistance submitting a complaint, Cura Aged Care can provide support.
Please let us know what we do well or where we can improve our services. We value your feedback and we are committed to providing high quality care and services.
Our dedicated team is here to listen and address any concerns you may have. We will endeavour to respond to you within two business days.
You are welcome to leave your feedback anonymously. However, we won’t be able to follow up your concerns with you.
At Cura Aged Care, we’re here to help. We have worked hard to cultivate close ties with our local communities, helping to enrich the lives of those who need a little extra support. Here are some of the ways in which we can help you.
