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Some services need to be charged GST, such as services delivered by subcontractors, and GST is included in the cost entered in the quote.

No, we do not charge anything if you stop using our services.

We work together on your annual budget taking into account your personal situation.  All services are recorded and a monthly statement will be issued.  Statements are sent out on a monthly basis or as requested.

Depending on you or your carer’s abilities, you can have high customer control which will save on care management fees. We don’t currently offer full self management but will discuss with you the option to have high or low customer control. Your personal care advisor can assist you with this arrangement as part of your budget/quote development.

Depending on the package level and the level of customer control there are different percentages. Examples of percentages are in our budget spreadsheet. Your Care Advisor can show you on the budget spreadsheet when we first visit.

Yes, the level of consumer involvement and control may vary. This could range from a high level of involvement, particularly in areas such as care coordination, to very little or no active involvement. Home Care Package care levels are allocated 1, 2, 3 and 4, with supplements for different conditions, for example, Dementia.

This will depend on the Home Care Package you have been assessed for and what you would like to include in the package.  CÜRA also offers private services to top up your package and other funded programs that may be able to top up the package.

Yes, any subsidy or care fees paid to CÜRA while you are on leave must be included in the regular statement of income and expenditure provided to you. Unspent funds will accumulate in your account.